Receive messages, alerts and communications from all public entities, all within a single app.
You can receive updates via email, within the app or via push notifications to your telephone. For every service, you decide how.
Stay up-to-date on deadlines, adding a reminder directly to your personal calendar.
Make direct payments for services or taxes via the message without leaving the app.
Pay public administration through PagoPA.
Associate your credit card and bank account, PayPal or Satispay accounts, using them as often as you wish.
Pay bills received via the post, directly through the app using a QR code.
Always have your transaction history and the related payment receipts at hand.
Avoid paying interest and penalties by always being sure you are only paying what is actually owed.
Documents, receipts, certificates sent directly to your smartphone.
Share the document immediately with the person or office of your choice.
Request certificates and other documents directly from the app.
Preview and advanced search to avoid wasting time to look for a document.
Select your language and email once: No need to choose your settings on every single public administration site.
You will choose which messages to receive, and how to receive them.
You will be able to elect your digital address directly from the app to receive registered communications with legal value to a certified email address.
Log in with SPID for maximum security.
Set a PIN or use your fingerprint to unlock the app after the first sign-in.
Keep control of your personal data in full compliance with GDPR regulations.
Cancel your account and your data at any time.
Revoke access authorization remotely if the phone is stolen or lost.
In the columns, you can see the percentage of the population involved, with the different frequency of use shown in the rows.
|Less than 30%||More than 30%||More than 60%||More than 90%|
|SEVERAL TIMES A MONTH||
|MANY TIMES A YEAR||
|A FEW TIMES A YEAR||
|EVERY NOW AND THEN||
In the second quarter of 2019, the first citizens’ testing will start. In the initial phase, we will invite a limited number of people to use the service; hence, it will not yet be possible for everyone to install the application directly from app stores. Subscribe to the newsletter to stay up-to-date. As the project is open source, if you are a developer you can follow the progress of the project in the repositories of the app and the back end.
This depends on where you live, since local authorities provide many services in Italy. In some areas of the country, we will integrate a number of local services during the process of testing the service. In other areas of the country, only national services will be available in the initial phase.
In the initial stage, we decided to focus on mobile applications, and on the Android and iOS platforms, which are by far the most popular. Some functions will be available on the web at the start in order, to allow privacy and security management, should your smartphone no longer be accessible. In the future, we will integrate almost all other functions for browser use.
IO is a channel of personal and very sensitive information; as such, it is based on the assumption that whoever uses the app is unquestionably a certain individual who has the right to access that data. Furthermore, in some contexts, integration with other services is only possible thanks to SPID. For this reason, having a SPID account will be a necessary condition to use the app. If you don’t already have a SPID account, find out how to get it!
We are not sure yet. io.italia.it is the name by which the Digital Transformation Team internally refers to the project. The official name will depend on further analysis and data that will be collected after the initial users’ tests.
IO will identify the citizen thanks via their tax code. Public Administrations will be able to adopt the IO tools by using the tax code as an identifying parameter. Obviously, this tax code should already be available in the databases of the individual institutions, which must use the IO tools in line with their institutional mandate.
The development of the mobile application and of all the supporting software components is carried out in compliance with the safety guidelines defined in the Three-Year ICT Plan. Moreover, all the software code is open source, developed thanks to the collaboration of many and overseen by the developer community, as it is open to the scrutiny of the entire IT community.
The territories and services that will be used throughout the app testing have not yet been decided. What you can be do now is to subscribe to the newsletter via https://io.italia.it. We will send updates through this channel when the closed-beta tests start.
One hundred members of the institutions and collaborators of the Digital Team were invited to test the real application on their devices. Over twenty messages of different types have been sent and credit card payment streams, either from a message or from a QR code, have been tested.
IO will allow, as an alternative to the PIN, to use the biometric identification available in your device: fingerprint or facial recognition (iOS only). It will still require the choice of a PIN as a fallback.
In the event of messages containing payment notices already paid by IO, the message will show a check mark instead of the "pay" button and a direct link to the receipt of the specific transaction.
You will also be able to pay through Bancomat Pay, PayPal, Satispay.
It will be possible to completely delete all the data related to your profile on IO.
Any data related to your account can be exported in open format.
Some local and central authorities will invite a few thousand citizens to test the app. Messages and payments will actually be sent by the institutions' systems, and will therefore be perfectly valid.
Anyone will be able to download IO from the Android and iOS stores. However, the launch of the application will take place on a local basis, where institutions have effectively integrated a sufficient number of services.